Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
What is your return policy?
Items must be returned within 14 days in like new condition with original packaging.
To return an item, email us at firstname.lastname@example.org to receive a Return Authorisation Number and instructions. Products returned without authorisation will not be accepted.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All orders with free shipping will be charged at the standard shipping rate before a refund is issued.
If the return of a product causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.
Who pays for return shipping costs?
AutoBuff covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will email you with instructions on how to return the product(s) to us in this situation.
Items returned for reasons other than defect or AutoBuff's error will not qualify for free return shipping. These returns include reasons such as changed my mind, did not like the product and ordered the incorrect product.
Can I exchange an item?
Yes. Please email us at email@example.com and let us know that you will be returning an item and what item you would like instead. We will email you a Return Authorisation Number. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, via the payment method used.