FAQs

Do you have everything I'm ordering in stock?

All items are available in stock unless displayed "Sold Out" Stock availability is updated in real time. If an item is sold out you will not be able to order it, if you would like to be notified when an item is back in stock enter your email in the provided box below the item price. If you would like an ETA for a sold out item please email us at sales@autobuff.net.au Accuracy is important to us, however we are only human and we do have extremely infrequent stock errors. You are always welcome to email or call if an ETA is critical to you.

How do I create an account?

You can create an account at any time by clicking the “Sign In” button on the top right side of the page. Otherwise you will be prompted to register a new account at the beginning of your check out process.

I’ve placed my order online, how long until I get it?

We process online orders at the head office in Melbourne, Monday to Friday 9am to 5pm (AEST Time). Once your order and payment have been approved by the Online Orders team, your order will be dispatched. This process normally takes 1 business day for “in stock“ items. We do all we can to bring you your product, as quickly as possible.

How long do the shipping methods take?

Depending on where you are in Australia will determine how long transit times will be to you. We do email a tracking number once dispatched so you can follow the progress of your delivery.

Can you deliver anywhere in Australia?

Yes, we deliver Australia wide via Australia Post and StarTrack. This means you should have your order in the quickest time possible no matter where you are in Australia.

Do you deliver on weekends?

We use Australia Post as well as StarTrack for our deliveries. These companies normally deliver on weekdays during business hours. There’s an exception at Christmas peak time where they sometimes extend delivery times to weekends.

Can all orders be delivered to my home or PO box?

If we are sending your order by Australia Post then yes residential and PO Box addresses are fine. If your order is being sent by StarTrack Satchel then a home address is fine but not PO Box. If your order is bulky and being sent StarTrack Road we will then require a business address for delivery. We can also send StarTrack Road Express deliveries to your nearest StarTrack depot for you to collect.

What if my order arrives damaged?

We have got you covered if in the rare occurrence that your order arrives damaged. Just let us know immediately by calling 1300 766 036 or emailing sales@autobuff.net.au and we will get the issue resolved swiftly for you.

What happens if the courier returns my package to you?

If an order is returned to us we will contact you as soon as possible. If the return is a result of incomplete or incorrect address submitted by you, we will need to charge you for the postage costs before resending.